National Solid Waste Management Authority
61 Halfway Tree Road Kingston 10, Agency
Since its inception, the National Solid Waste Management Authority has been serving the entire island of Jamaica and its populace; providing timely, efficient solid waste management services across the island in order to the safeguard public health while helping to create environment befitting for all to enjoy and preserve. Jamaica's population is approximately 2.6 million and climbing. The National Solid Waste Management Authority has demarcated the country for its management purposes into four (4) regions otherwise termed wastesheds: The Riverton, Retirement, Southern and Northeastern wastesheds. Each region is made up of two or more parishes with accompanying disposal sites for the proper disposal of solid waste to ensure environmental protection, solid waste disease and pest or nuisance control.
Additionally, wasteshed are defined based on the most effective and feasible collection and disposal network that can be implemented islandwide.
In order to improve and provide the best and most efficient service to its customers (the people of Jamaica) the National Solid Waste Management Authority has developed an integrated service delivery strategy (refer to chart above). This strategy is implemented through the Agency's regional offices namely:
The regional offices have portfolio management responsibilities for the parishes falling within their specific region under the directives of the Head Office of the NSWMA located in Kingston.
Each agency has portfolio management responsibilities for the parishes falling under the regions managed by each regional office under the directives of the head office located in Kingston.
Each regional office has a trained customer relations department and officers who handle the day to day queries of customers regarding waste management collection services in their areas while providing pertinent information; at the same time playing a proactive role in ensuring that our customers are kept up to date with all relevant and supplemental information to ensure a transparent communication process. This in effect, boosts the corporate image and good will of the organization as a customer satisfaction oriented organization.
Additionally, wasteshed are defined based on the most effective and feasible collection and disposal network that can be implemented islandwide.
In order to improve and provide the best and most efficient service to its customers (the people of Jamaica) the National Solid Waste Management Authority has developed an integrated service delivery strategy (refer to chart above). This strategy is implemented through the Agency's regional offices namely:
- MPM Waste Management Limited
- WPM Waste Management Limited
- SPM Waste Management Limited
- NEPM Waste Management Limited
The regional offices have portfolio management responsibilities for the parishes falling within their specific region under the directives of the Head Office of the NSWMA located in Kingston.
Each agency has portfolio management responsibilities for the parishes falling under the regions managed by each regional office under the directives of the head office located in Kingston.
Each regional office has a trained customer relations department and officers who handle the day to day queries of customers regarding waste management collection services in their areas while providing pertinent information; at the same time playing a proactive role in ensuring that our customers are kept up to date with all relevant and supplemental information to ensure a transparent communication process. This in effect, boosts the corporate image and good will of the organization as a customer satisfaction oriented organization.
